We at Hawthorn Essentials Sdn Bhd is committed to make your shopping experience with us enjoyable. We stand behind our goods and services and want you to be satisfied with them. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises would mean that you have acknowledged the following terms, have understood them, and have agreed to the terms listed.
- All orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Malaysia).
- Cancellations cannot be made once an order has been shipped.
- We are unable to amend orders or combine orders which were separately made after it is placed. So, please check your order details before confirming the order.
- Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers. Let us know if you have any issue we will be happy to assist in any claims with our third party postal service providers.
- Customers will be contacted via email should we receive any bounced parcels bearing their name.
- Cost for re-delivery will be borne by the customer. We will bear the cost of re-delivery if it is deemed as an error on our part.