FAQs – Shop @ Hawthorn Essentials
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Who are you guys?

We are a Malaysian based company that is focus on supplying hotel amenities to hotels business. We have been in this industry for over 4 years, primary focusing on the B2B market where we supply directly to hotel chains and operators in Malaysia.

With the experience and dedication in the hotel industry, we think its timely that we can help smaller operators in the Airbnb and hospitality industry to access to the same level of products but in manageable quantities.

Are your products safe?

Yes! All our liquid content (including shampoo, body wash, toothpaste and shaving cream) are registered with Ministry of Health (NPRA) Malaysia.

Tell me more about your free delivery!

We deliver to addresses in Peninsular Malaysia for FREE on orders above RM150. Unlike other items you buy from other typical online stores, delivery of liquid content can be heavier than usual.

We can and do ship to Sabah and Sarawak as well, but East Coast shipping will be additional and has to be borne by you, unfortunately.

Can I self-collect or pick up? I want to save on delivery charges.

Not at this time. Perhaps in the future. Our people are quite shy. Probably need to train them. We shall see.

Can I buy in bulk with my custom logo?

Do contact our hospitality division for corporate or large order as bulk orders pricing varies. 

You have limited items on your store!

We are bringing in more items in batches. Stay tuned for more items such as appliances, trays and many more!