FAQs – Shop @ Hawthorn Essentials
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FAQs


Who are you guys?

We are Malaysian based company that focus on supplying hotel amenities to many large and established hotels in the region. You can find out more on our hospitality division on our main website at https://www.he.com.my

With the experience and dedication in the hotel industry, we now offer Airbnb host and boutique hospitality customers to access to the same level of products but in smaller, manageable quantities.


Are your products safe?

Yes! All our liquid content (including shampoo, body wash, toothpaste and shaving cream) are registered and approved with Ministry of Health (NPRA) Malaysia.


Tell me more about your free delivery!

We deliver to addresses in Peninsular Malaysia for FREE on orders above RM150. Unlike other items you buy from other typical online stores, delivery of liquid content can be heavier than usual.

We ship to Sabah and Sarawak as well, but East Coast shipping will be additional charges due to offshore distance and weight. 

More info on Delivery:


Can I self-collect or pick up? 

Yes, just select self pick up during check out.


Do you provide international shipping (outside of Malaysia)? 

Not at the moment for online orders. Please contact our hospitality division if you are interested to be our overseas agent.


Can you design my own hotel or custom logo?

For orders above above 5,000 quantities (per bottle set), please contact our hospitality division.